Plaza Tucanes Hotel, Villas & Suites Policies
Reservation Policies for Payments at the Hotel
A credit card is required in order to guarantee reservation.
Must cancel within 2 hours prior to arrival date, in order to avoid fee charges.
No show policy:
If No Show occurs, a one night stay fee will be charged.
Extra person policy:
Extra person charge applies. See rate at the moment of checking availability.
Minors under 12 years old will be considered children. 12 years and older will pay full rate; 1 child under 12 can share the room with 2 adults.
Upon request the hotel welcomes pets.
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from INTERNET POWER, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.
The guest will be permitted at least one phone call to his house or office.
Reservation Policies for Online Payments
Accepted credit cards:
Visa, MasterCard and American Express.
Reservations cancelled 15 or more days before the date of arrival are subject to a 10% charge of the total amount of your reservation.
Reservations cancelled 14 to 3 days before the date of arrival are subject to a 1 night stay fee.
Reservations cancelled 2 to 0 days before the date of arrival, or no shows, won’t be subject to any refund. No refund will be issued for early check outs.
Christmas, New Year, Easter/Holy Week, Long Weekends and/or any other holiday:
Reservations cancelled 31 days or more before the date of arrival are subject to a 10% charge of the total amount of your reservation.
Reservations cancelled 30 to 15 days before the date of arrival are subject to a 1 night fee.
Reservations cancelled 14 to 0 days before the date of arrival, or no shows, won’t be subject to any refund. No refund will be issued for early check outs.
As you make your reservation you authorize us to use your credit card number to make your payment, and confirm that you know and accept our reservation, payment, disclaimer and cancellation policies. All the reservations are subject to availability at the moment of making your request. The availability is not guaranteed until we’ve received the full payment.
The confirmation of the reservation is subject to the bank authorization on the credit card you gave. In case there’s any problem with your payment, we’ll contact you by phone to the number you gave.
The amount of the reservation will be immediately charged to your credit card and it will show on your bank statement under the name: “INTERNET POWER SAPI DE CV, AGENCIA DE RESERVACIONES”.
For the payment of your reservation we accept Visa and MasterCard credit cards. If you don’t have any of these cards, you can make a bank transfer. To get more information please contact one of our Travel Consultants.
The rates published on our website are available in different currencies, which are properly specified at its moment. Mexican Pesos will be charged on Mexican Pesos. In the case of any other currency, the amount of the transaction will be converted to Mexican Pesos (MXN) in the valid exchange of the date of the transaction. Please consider that the amount that will appear on your payment bill of your credit card might vary up to 3% due to the international fluctuation of the currency exchange rates. The website is not responsible for this fluctuation and, as you accept these policies, you recognize you are informed of the currency fluctuation and you accept the pertinent charge in American Dollars.
Request your bill by sending your reservation number and tax data to email@example.com